Aerava Privacy Policy

This Privacy Policy explains how Tempo Quest, Inc. (“TempoQuest,” “we,” “us,” or “our”) collects, uses, and shares information when you use Aerava (the “Service”). If you or your organization have a separate written data processing agreement or enterprise agreement with Tempo Quest, Inc., that agreement controls to the extent of any conflict.

1) Information we collect

• Account information: email address, name, organization, role, and other onboarding fields you provide.
• Billing and entitlement information: plan tier, subscription status, credits, invoices, transaction history, and related billing metadata.
• Run information: configuration inputs you submit (such as location, duration, output settings), job status events, and logs needed to operate the Service.
• Outputs: forecast outputs and visualizations produced for your runs, stored for the retention period associated with your plan.
• Usage and device data: basic technical signals (such as IP address, timestamps, browser information) used for security, abuse prevention, and reliability.
• Support and communications: messages you send to us, account notices, support requests, and operational communications we send about the Service.

Please do not submit unnecessary sensitive personal information through the Service. Run inputs may include geographic, operational, or business-sensitive information that you choose to provide.

2) How we use information

• Provide, operate, and maintain the Service (including job execution, monitoring, and delivery).
• Process billing, credits, refunds, and account entitlements.
• Support customers and troubleshoot issues (including reviewing logs and run events).
• Improve reliability and performance, including aggregated metrics and internal testing.
• Protect the Service from fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our agreements and policies.

3) Legal bases for processing

Depending on your location and the context, we process information to perform our contract with you, pursue legitimate interests such as security and product reliability, comply with legal obligations, and, where required, based on consent.

4) How we share information

We share information with service providers that help us deliver the Service. This includes cloud infrastructure and managed services used for compute, storage, authentication, and billing. For example:

• AWS (compute, storage, logs, and related infrastructure services)
• Supabase (database and authentication)
• Netlify (hosting and serverless functions)
• Stripe (payments and subscription billing, when enabled)

We may also share information if required to comply with law, to protect the Service, or to enforce our Terms, including with professional advisors, auditors, insurers, or authorities where reasonably necessary. We do not sell your personal information.

Payment card details are generally processed by Stripe and are not stored by TempoQuest except for limited billing metadata needed for records, entitlements, and support.

5) Cookies, sessions, and similar technologies

We and our service providers use cookies, local storage, session tokens, and similar technologies to keep you signed in, secure the Service, remember preferences, and support reliability and fraud prevention.

6) International transfers

The Service may be hosted and operated in countries other than where you are located. By using the Service, you understand that your information may be transferred to and processed in those locations, subject to appropriate safeguards where required by law.

7) Data retention

We retain outputs and related run artifacts for the retention period associated with your plan. After that period, outputs may be deleted. You are responsible for exporting or archiving outputs you wish to keep beyond retention.

We also retain account, billing, security, and operational records for as long as reasonably necessary to provide the Service, comply with law, resolve disputes, enforce our agreements, and maintain audit trails.

8) Security

We use reasonable technical and organizational measures to protect information. No system is 100% secure, and you use the Service at your own risk.

9) Your choices and rights

• You can update your profile and notification preferences in the Service.
• You can request access, correction, or deletion by contacting support, subject to legal exceptions.
• You can opt out of non-essential marketing communications using unsubscribe instructions where provided.

Depending on your location, you may have additional privacy rights under applicable law. We may need to verify your identity before acting on a request.

10) Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Service.

11) Changes

We may update this Privacy Policy from time to time. If changes are material, we will make reasonable efforts to notify you before the updated policy takes effect.

12) Contact

Questions about privacy? Contact support@tempoquest.com or write to Tempo Quest, Inc., 1434 Spruce St., Suite 100, Boulder, CO 80302.